How do I access Brightspace?
I click on the link to Brightspace in MyCollege, but nothing happens (or it takes me to a blue screen.) What do I do?
If you are having difficulties logging in or are receiving an error message, please contact Information Technology Services at 607-778-5011 so that they can troubleshoot your issue.
I am able to log into Brightspace but do not see my course listed. Where is it?
There are a couple of reasons why you might not see your course listed yet in Brightspace. Semester-based Brightspace course shells (those that contain the student rosters and are tied to a CRN in Banner) are not created until a few weeks prior to the start of a semester. If you would like a head start on prepping your course before the semester-based shells are created, you can request a development shell using our Brightspace Development Shell Request Form. Note: You must be logged into your SUNY Broome Google Account to access this form. You would then copy the import the content from your development shell into the semester-based shell once it becomes available to you.
Another reason why you would not see your course listed in Brightspace would be because you have not yet completed the required Brightspace Fundamentals training offered by the SUNY Center for Professional Development (CPD). More information about the training and the training requirement can be found on our Accessing the SUNY CPD’s Asynchronous Brightspace Training page.
How can I receive Brightspace training?
The SUNY Center for Professional Development (CPD) is providing the initial Brightspace Fundamentals training for faculty. All SUNY Broome Faculty are automatically enrolled in this asynchronous session. More information can be found on our Accessing the SUNY CPD’s Asynchronous Brightspace Training page. All faculty must successfully complete a series of online assessments in order to earn a Brightspace Fundamentals Certificate and Badge from the SUNY Center for Professional Development. Your earned certificate or badge must be sent to the Teaching Resource Center email address (tch_ctr@sunybroome.edu) in order to be marked as completed for the training.
All faculty must complete the required training in order to receive their course shells in Brightspace at SUNY Broome.
Faculty who have completed the CPD’s Brightspace Fundamentals Training and are looking for more advanced Brightspace sessions should be on the lookout for email from the Professional Development email address. The Instructional Designers offer a wide range of sessions pertaining to the use of tools within the Brightspace environment.
Why is my Brightspace course shell blank?
My students are saying they can’t see my course in Brightspace. What do I need to do?
I use a third-party tool (such as a publisher’s resource or tool) in my course and don’t see it listed as an option in Brightspace. How do I request that it be integrated?
It is the faculty member’s responsibility to collect and submit all information necessary to integrate 3rd party tools into the Brightspace environment. Failure to submit this information in a timely manner may prevent you from utilizing 3rd party materials in your Brightspace course shell. A 3rd party tool is any external web service or interactive website that students need to access from within the Brightspace environment. Third party tools typically (but not always) involve some sort of single sign-on or authentication to an outside resource. Examples of 3rd Party Tools include (but are not limited to):
- Publishers textbooks and online interactive materials
- Online Lab simulations and activities that require student participation and tracking
- Online Testing tools
- OERs and Online Homework
Third Party Tool Integrations do not include content that is uploaded directly into the Learning Management system. PowerPoint Presentations, pdfs, Microsoft Word documents, and links to YouTube videos or other informational-only websites are NOT considered 3rd Party Tool Integrations.
Integrations that were put in place in Blackboard will need to be rebuilt in Brightspace. SUNY has also expanded the process and requirements for integrating 3rd party tools into the new environment. As part of this expansion, campuses are now required to provide additional information regarding tool accessibility and security. For this reason, we will need you to complete a SUNY Broome Third Party Tool Integration Request Form for each tool that you will need integrated into the new environment. Note: You must be logged into your SUNY Broome Google Account to access this form.
SUNY will require the following information in order to integrate a product into their environment:
- VPAT (Accessibility Compliance)
- HECVAT (Risk Assessment and Security)
- SOC Type 2 Report (Security Compliance)
In addition, SUNY will need detailed instructions for integrating the tool into Brightspace. This includes:
- The type of integration that the tool uses (ex: LTI1.3, LTI 1.1, etc)
- Step-by-step documentation for the tool integration and configuration
- Any Keys and Secrets needed for final setup
Since we (at SUNY Broome) do not have the system access level to perform the integrations ourselves, we must collect this information and forward it on. Your completion of the SUNY Broome Third Party Tool Integration Request Form and inclusion of as much of the information you can obtain on your end will facilitate the process of integration and result in the tool being configured in a timely manner.
Can I still access my content in Blackboard?
No. Our Blackboard Learning Management System was disabled on December 31, 2022 with the full cutover to Brightspace. If you did not request that your course content be migrated by the deadline, you will need to rebuild your course in Brightspace. You can request a development shell in which to do this using our Brightspace Development Shell Request Form. Note: You must be logged into your SUNY Broome Google Account to access this form.
