• Skip to main content
  • Skip to sidebar
  • Skip to submenu
  • Skip to footer

SUNY Broome

  • Ask a Question
  • Housing
  • Directory
  • Calendar
  • News
  • MyCollege
  • About
  • Academics
  • Admissions
  • Campus Life
  • Athletics
  • Continuing Education
  • Giving
  • Future Students
  • Current Students
  • Parents and Families
  • Alumni and Friends
  • Community and Business
  • Faculty and Staff
Home / Online at SUNY Broome / Faculty Resources / SUNY Online HelpDesk for Faculty

SUNY Online HelpDesk for Faculty

The Instructional Designers in the Teaching Resource Center are available to answer questions regarding course design, development and delivery as well as help with minor technical issues that may arise with your course.  In addition to the Instructional Designer support available to you, SUNY Broome is a member campus of the SUNY Online HelpDesk. This HelpDesk should be your first point of contact when experiencing technical issues with an online, blended or web-supplemented course that uses the Brightspace Learning Management System as they can most often give you a quicker response to your question/issue. The SUNY Online HelpDesk is a fabulous resource that faculty can utilize when having a technical issue.  It is staffed with experts in the workings of online courses and can assist with:

  • Solving technical issues that might arise
  • Performing online tasks such as creating content, assignments, quizzes or tests, or discussions
  • Answering questions pertaining to course delivery, e.g.  navigating discussions, grading assignments, adjusting release settings, etc.
  • Ensuring that your computer system is set up optimally for the online environment and troubleshoot browser issues that you may encounter

You can contact the SUNY Online HelpDesk during their extensive available hours, including evenings and weekend days. Hours are posted on their website.

Main Website for the SUNY Online HelpDesk
Phone Number: 844-673-6786

Online at SUNY Broome Menu

Quick Links for Faculty

  • Forms for Faculty
  • Support by the Instructional Designers
  • Brightspace Help Documentation and Tutorials for Faculty
  • SUNY Online HelpDesk for Faculty

Brightspace and Supporting Technologies

  • Brightspace Faculty FAQs
  • Accessing the SUNY CPD’s Asynchronous Brightspace Training
  • Brightspace Help Documentation and Tutorials for Faculty
  • Options for Faculty Roles in Brightspace
  • Master Course Model for Brightspace
  • Honorlock at SUNY Broome (Faculty)

General Information

  • Developing an Online Course
  • Modalities (Instructional Methods) of Courses and Proper Banner Coding
  • Hyflex at SUNY Broome
  • SUNY Online Course Quality Review (OSCQR) Process
  • Brightspace FAQs for SUNY Broome Faculty Retirees

Making Content Accessible

  • Overview of Accessibility and Course Content
  • Ally for Content Accessibility
  • Accessibility Checkers in Microsoft Office
  • Top Accessibility Fixes
  • Digital Content Accessibility Faculty Training (DCAFT)
Back to Main Online Learning Page

Apply and Register

  • Academic Calendar
  • Apply
  • Courses by Semester
  • Financial Aid
  • Register for Classes
  • Take a Class
  • Transfer to SUNY Broome
  • Tuition and Fees

Quicklinks

  • Accessibility Resources Office
  • Bookstore
  • Career and Transfer Services
  • Diversity
  • Employment
  • Ice Center
  • Library
  • Site Translation
  • Transcripts

Health and Safety

  • Health Services
  • Public Safety
  • Bias, Title IX, Title VI

SUNY Broome Community College

  • SUNY Broome Community College
    PO Box 1017
    Binghamton, New York 13902
  • Campus Map/Parking
  • 607-778-5000
  • Contact Us
SUNY Broome on Facebook SUNY Broome on Twitter SUNY Broome on Instagram SUNY Broome on YouTube SUNY Broome on LinkedIn

© 2025 SUNY Broome Community College. All Rights Reserved. Accessibility | Terms & Usage | Privacy Guidelines

Copyright © 2025 · Broome on Genesis Framework · WordPress · Log in