The Open SUNY HelpDesk should be your first point of contact when experiencing technical issues with an online, blended or web-supplemented course that uses the Blackboard Learning Management System. The Open SUNY HelpDesk is a fabulous resource that students can utilize when having a technical issue in their online course or with using the campus’ Learning Management System. The helpdesk is staffed with experts in the workings of online courses and can assist with:
- Navigating online, blended or web-supplemented courses
- Solving technical issues that might arise
- Ensuring that your computer system is set up optimally for the online environment
- Performing basic online tasks such as submitting assignments, quizzes or tests, and participating in discussions
You can contact the Open SUNY HelpDesk during their extensive available hours, including evenings and weekend days. Hours are posted on their website.
Main Website for the Open SUNY HelpDesk: https://open.suny.edu/help
Submit a HelpDesk Ticket: Open SUNY Support Services
Phone Number: 1-844-OPENSUNY
Also be sure to review the Open SUNY Knowledge Base for frequently asked questions and articles pertaining to Blackboard, Technical Support and Known Issues.
Please note that any questions specific to course content should be directed to the instructor of the course. If you need to find contact information for your instructor, a listing of SUNY Broome faculty can be found at http://webapps.sunybroome.edu/directory/. If you are having difficulty contacting your instructor, you should contact the Department Chair. A listing of Department offices, chairs, and contact information can be found at: http://webapps.sunybroome.edu/directory/dept